Friday, December 25, 2009

New Year Celebration

This year, I was off from work from the 24th of Dec 2009 onwards until today (4th Jan 2010).

Unlike all previous years, normally New Year's countdown was done at home, this year, I choose to do it differently. I arranged with one of my best friend (Sur) to have a year end dinner together.

He had suggested that we have the dinner at KLCC (an iconic location in Malaysia) as he had also plan to countdown to 2010 there with his wife after the dinner and also at the same time, the place is easily accessible with the monorail system.

Then, as we agreed the venue, he proceed to make reservations as we know, it might be packed for year end. Initially he booked a Japanese restaurant. However, after discussion, we change it for some American grills instead. However, for the grill, they do not take phone reservations, so we have to be there early to book for the place.

This time, I brought along my mom to join us for the dinner. My mom have some inconvenience in walking, hence, most of the time, she will prefer to stay at home. However, I told her that we have reserved the place for 5 person - Mr & Mrs Sur, me + my gf + my mom, so she agrees to go.

The traffic was smooth, not major traffic jams anywhere. We arrived there at approx 7.15pm and I found myself a nice parking spot too. We had really great time during the dinner and it was great to have the company of Mr & Mrs Sur together with us.

We were sitted at about 7.40pm, ordered our food and drinks and chatted all the way until the ladies ordered some desserts and me & Sur happily enjoying our beers.

We left the place at about 11pm and all the shops in the mall have been close. However, there was a large crowd outside the building near the KLCC park waiting for the countdown to 2010 and the fireworks display.

I send my gf home after the dinner and then drove back home with my mom. On the way, we did stop by my uncle's steamboat shop to pass some things to the shop only to know that my aunt was admitted to the hospital for abdominal pain.

Anyway, I know my mom was really happy and enjoyed the dinner as she was happily telling everyone of my relative that she went to KLCC for the very 1st time after hearing about it for so long.

Well, there is a Chinese saying - "... been through it one time, growing once.." of something of that notion. I know that after the passing of my dad, I have learn to care greater for those around me. I tend to appreciate those friends and families / relatives around me better.

To all of you out there, cherish the people around you and spend some quality time with them whenever possible.

Hope it is not too late to wish all of you HAPPY NEW YEAR 2010!!! Have a wonderful year ahead!!!!

Wednesday, December 23, 2009

Last day in the office for 2009

Well, so fast, today 22nd of Dec 2009, it my last day in the office for this year. Tomorrow onwards, I will be on leave for a week and the next time I'm coming into this office it will be 4th of Jan 2010 already.

This year was really interesting year for me. Wrap up 2 major projects in the Maldives and Philippines.

Also, this year, I started to venture to new ground - Australia to tap new opportunities there. My job function over 2009 had also changed from a 100% technical based job to now commercial / sales based job function. Instead of doing drawings, running after project documents, from the last quarter of 2009, my function change to chasing for quotations, understanding and proposing values to customer and writing proposals.

This year, I travelled to lots of place. Been to a few places that I have never set foot before. Places like Trichy - India, Hanoi - Vietnam and Perth - Australia.

I think next year the travelling will be even more demanding. Already now I have already book tickets to Sydney, Australia on the 3rd week of January 2010.

Anyway, with each passing year, it only enriches our experiences and expertise.

Well, its now 1715, its time to run the mail check for the very last time for 2009 and also quickly finish up this last post from the office for the year.

To everyone out there, Merry Christmas & Happy New Year 2010!!!

May All Your Wishes Comes True in 2010!!

Tuesday, December 22, 2009

Business trip to Perth

Last Sunday (13th Dec 2009), I went to Perth, Australia for a business trip.

I left LCCT, yes, you read correctly, its LCCT via Malaysia Budget Air Line (you know which one I meant) at 2230 flight heading for Perth. The flight is not a pleasant journey at all. The seat is smaller than the normal seat. The seat is not able to incline at all, not even a single degree.

The flight is 5 hours and 45 minutes and I landed in Perth a very tired man at 0530. Good thing is that one of my colleague was there at the airport to pick me up. He was nice and took me for breakfast.

As early at 0700 we were there in the Perth office already to my surprise, almost the whole office had been filled up even though they only start work officially at 0830. On the first day, I worked the whole day until about 5pm, before me and the colleague call it a day and he drove and showed me a bit of Perth City Center and have our dinner.

It was a long day that day, the dinner ended at nearly 8pm and I went to check into to my hotel, well, it is not the typical hotel room, the office booked for me a 2 bedroom serviced apartment. The place was nice, right in front of a marina bay where lots of rich man yatch are parked there.

I took my long required shower and retired early that night to catch up on my sleep which I did not get in the flight all night long.

On the second day, the day starts at 0700 with me walking down to Dome about 4oo meters away from my apartment for breakfast. I had bacon and toast and a latte. My colleague were suppose to pick me up at 0800 but he only arrived at 0830. While waiting for him, I took a long walk around the area. By the way, the area is called as Fremantle. Our drive from Fremantle to the office which is located in Kwinana is approx 30 minutes away.

The second day was not too demanding in the office. We left work at about 4pm and I manage to go around Fremantle city center for a walk and some window shopping. As for dinner, there was a beer brewery there known as Little Creature brewery. After my walk around the city center, at about 6pm (almost all the shops are closed by 1730), I went to the brewery shop to catch a glass of fresh beer. Then, after finishing one glass there, I proceed to their restaurant, which was located next door for some food. I ended up choosing chips and another different beer to go with it. It had been quite a while since I last had chips which is fat and juicy. Those chips you find here are thin and dry. The chips went very well with the garlic mayonnaise and ketchup and of course the fresh beer from the brewery.

I sat at the open area, nicely enjoying the beer and chips and about 8pm, I made my way back to the apartment for my shower and hit the bed at about 10pm because on the next day, I need to catch a taxi from my apartment to the customer's place at 0715am. The customer place is known as Canning Vale which is again, about 30 minutes drive away. My colleague is staying near Canning Vale, hence, it is very near for him to drive straight from his house to the customer's place.

On the third day, I took a taxi at 0715 to the customer's place as scheduled. The taxi there is really expensive. The ride cost me AUD49. After the meeting with the customer at 0800, we went back to the office and on the way back, we had pack some sandwich for lunch. Even the sandwich there is not cheap. I bought myself a chicken, mayo, lettuce & cheese sandwich, it cost me AUD5.80 and a bottle of orange juice which is another AUD3.50. Just for lunch, I spend AUD9.30. In the afternoon, I had another meeting with a supplier in the office and the meeting was really fruitful.

The third day ended at 5pm for me but at 4pm, most (80%) of the people from the office had left the office and luckily the receptionist is still there and she was helpful to book a taxi for me to get to my hotel.

In the evening, because our Asia Pacific General Manager had came to visit Perth office as well, they had organized a dinner at the brewery which I visited yesterday. So my colleague insisted that I join them for the dinner and I get to meet with one of the highest position person in the company and have dinner with him. It was an enjoyable evening.

The dinner ended at about 9pm and I headed back to my apartment to rest for the night as the next morning, I need to leave at 0400 for the airport to catch the flight at 0630. I woke up at 0300 to pack and get myself ready for the taxi at 0400. Accommodation in Perth is not cheap as well. The apartment cost AUD252 per night.

When I reach the airport, the queue for the flight was already building and I waited about 45 minutes before I manage to check in. I quickly made my way to the immigration and cleared the custom and boarded the plane as schedule. Again, it was not an enjoyable flight but the feelings to be home in a few hours kept the spirit up. In the flight, after so many days without rice, I had "Nasi Lemak" from the pre-booked meal.

Good thing is when I reach home, the very next day (Friday - 18th Dec 2009) is a public holiday and I can take a break.

Overall, the trip in terms of work it is very fruitful. I manage to get done what I needed to do and now got a very much better understanding on many aspect of working culture there in Australia. Perth itself is a beautiful place to visit which I think there will be more trips coming along in future.

In Perth itself, my boss and myself had planned for the up-coming trip to Sydney which is schedule to be on the 18th of Jan 2010. This time it is no longer via budget airline thankfully.

Tuesday, December 8, 2009

Supplier's Seminar

Yesterday I did not come into the office. I went for a seminar organized by our supplier. Well, we don't buy from them direct, but we do use a lot of their products by buying it from a 3rd party fabrication company.

This is a technical seminar, hence, the presenter as expected talks on only technical aspect of their products. All attendees are either system designers, fabricators, etc. To sum up I think everyone sitting in the room yesterday would have had a degree in some engineering be it Chemical or Mechanical or Electrical or Civil or Bio-Technology etc. That means all sitting inside are all technical people.

There is a chance in trend that I clearly notice. Previously when you attend these technical seminars, it will be mostly males. However, for the seminar yesterday, it was up to 70% female. It is clearly noted that over the years, there were more and more females is working in the technical field.

Overall, it was a very demanding technical seminar. It started at 0830 and lasted all the way up to 6pm. Nothing outstanding about the seminar, just the usual stuffs that we are used to. I think most of those sitting inside there know the practical aspect of the product more then the presenters themselves.

One interesting thing that happen yesterday is that one of the participant brought along his son to the seminar. This boy is hardly 15 years old. What is this guy up to? Pity the boy. He hardly know anything about the water industries, he is not at all involved and I can see during the whole seminar, he have no idea at all what are the presenter talking about.

Just perhaps because his father wants to attend this seminar, he is drag along. But one thing I see he is enjoying the most is the food they served during the tea breaks and buffet lunch. Perhaps his father wants to save some lunch money or something, hence, the easiest way is to bring along his son. He knows very well when he registers his son, he will be provided a place to sit and lunch and tea breaks. In fact, this person, he owners his own company, he has his wife there in the seminar too. I heard from an ex-colleague of mine, his wife is working for him in the same office, hence, the wife tagged along too! Is the economic that bad that now people have to bring along their families for any free lunches available?

Overall, it was just an average seminar. Nothing impressive. Perhaps they have had their new products in the market for too long already and it had become nothing new to us. I don't think anyone is impressed with the seminar. Although I have to say, I did learn a few new tricks of the trade that was nice to know but not very practical to use, still it is good to know that there are people doing such things.

Sunday, December 6, 2009

Phone's working

Last week, I wrote about my mobile phone had gone "blank".

As plan, I had got it repaired and now it is working as usual again already. With nice clear voice and ring tones and even the vibration function had came back to life.

However, I might take this phone as my back-up phone, really interested in getting the a new phone. Have been doing some market survey on it and also try to read up the pros and cons about one particular model that I am eyeing on.

Nowadays, mobile phones have become part of our daily items that we must bring along whenever we leave the doors. Whatever doors, be it office doors, house door or even bedroom door etc. It had become so important that when the phone went 'blank' last Friday (4th Dec), I was so tempted to go back home to replace it with my backup phone. Its like a part of you is not working for the day.

Having said that, the Friday went really nice and quiet. As on normal Fridays, I will meet my lovely gf for dinner, it is one of a few times that our whole dinner was not interrupted by phone calls. Normally, when my phone is working, even on Saturdays, my phone will ring with my team calling me to request for some guidance, approvals, reports the current status etc.

Anyway, finally, on Saturday afternoon, I had send the phone for the replacement part and there you have it, the phone is now up and running again. While the phone was in the repair shop, we manage to catch a 2.5 hours movie.

Unlike the original manufacturer which told me they needed a week to diagnose and repair the phone, the shop did it in 3 hours or so. For this experience, I am very disappointed with the quality of service the manufacturer is given me. Perhaps they are just being very very careful as not to over-promised and under-deliver. They have stretch the time-line to an unacceptable timing and now it had cost them their reputation. Honestly, now if you ask me, I will not recommend this brand of product to anyone else. Their product might be good. However, when trouble strikes, their after sales service is really bad.

Friday, December 4, 2009

My working Phone

Last week, I realise there was something wrong with my phone. At times, I cannot hear the other person on the other line.

Then I immediately took it to the phone's original distribution center to see if I can get it fixed. However, to my surprise, they, being the service centers for the phone do not keep the parts.

My encounter my the lady at the customer service was initially quite pleasant. She was polite and treated me professionally. She politely told me that she will check and get back to me if I can get it fixed on the first day of the week (Monday) itself. So I agreed to wait for her to call and get back to me.

Then, as promised she called me the very same day at approx 1pm, she told me that as per their working procedure, I have to send the phone in on Monday, then they will take another 3 working days to diagnose the phone and another 3 days to have it fixed. What is this????

It takes the original manufacturer 3 days to diagnose the problem with the phone? Come on what procedure is this? The phone's speaker is not able to function, how come they don't just fix and replace the ribbon? Then another 3 days to fix? You think this is a supercomputer or some high tech gadget is it? This is just a simple mobile phone.

I was so frustrated with the reply, I was so rude to the lady. I pity her for calling and being on the front line. Actually when I step back and think, it is not her fault the company set such a rule / procedure. She was just following the protocol of the company.

At that time, I happen to be going to a shopping mall with my gf and straight away I look for a hand phone repair shop, which I remember seeing it previously. Without a second thought, I went straight to the shop and request the shop to have it diagnose and repair if possible.

The guy just took the phone into the back of the shop for a while and a few minutes later, he came back out and told me the ribbon was faulty and it will take about an hour to fix. Simple right? Why the original manufacturer need 3 days to fix?

Without much hesitation, I immediately agree for the fix and due to the unavailability of the part, it is not possible to have it fix that day. The person told me the part will take 3 days to order. They had also requested my to pay a deposit of RM50 which I did.

Then on Wednesday, I contacted them again and they told me the part yet to arrive but scheduled to be there by Friday (today). When I call to check earlier today, indeed, the part had arrived, but alas, the technician is on leave today and will be back to work tomorrow only.

So, I will get it fix tomorrow. The phone is dying over days this week. It started with the speaker not functioning. Then, on Wednesday, the vibration alert function also stop functioning. Worse it today, even the screen is able to display anything.

Anyhow, the phone had served me well. It had travelled with me to so many places around the world and I always use it to keep track of Malaysian time. Whenever I arrive a different country with different time zone, I will adjust my wrist watch to match the local time, but I will not allow my phone to automatically update to the local time. It will be kept in Malaysian timing no matter where I go. It have received countless of calls and sends hundreds of SMS / MMS. It had also make thousands of calls for me and connecting me all around the world.

So to my phone, don't worry, help / repair is scheduled tomorrow. Be patience and take your rest for the day. Tomorrow you will be good as new again.

Thursday, December 3, 2009

Going to Perth Australia

This morning was another rainy morning. In fact, until the afternoon, the sky had been cloudy with occasional shower. Anyway, that the weather nowadays.

This morning I left home early for work. My boss came to Malaysia and requested me to pick him up from his hotel. During the drive to the office, we discussed about the trip that I had planned for Australia.

Initially I was planning to fly to Sydney to join some of my colleagues to work on some prospect. However, surprisingly, the air tickets was so expensive, hence, we decided to postpone the trip. Therefore, now there was a requirement for me to work on a prospect in Perth. It is about 3 hours flight away from Malaysia and even the budget airline have daily flights there.

After a few communications with my fellow colleagues there in Perth, finalized a few issues, then I am booking the tickets to Perth. Departing on the 14th December coming back on the 17th December 2009.

I have never been to Perth. This is my very first trip there. My gf had been there and is kinda familiar with the things there. She recommended me some restaurants / food joints that if I have the time I will definitely try.

Lets see how it goes.. anyway, Perth, here I come!!!