Oversensitive

There were many kind of people around. Some of them can be really sensitive for nothing. Just as the incident this morning, one of our sales team had spotted a prospect for my team (the support team) to carry out a detail survey and finally come out with a proposal for the customer to resolve their current issue, hopefully it will turn into revenue for the company. We have a set of procedure that the sales need to follow before we were instructed to mobilize for the survey as survey cost time and money.

So this is how the story goes.. Mr A who is in-charge of the sales side came in my room and told me he is going to take the lead of this new prospect. So, he ask me if I am free to attend for the site survey next week. As I am really tied down with so much work, I ask him back if it is necessary for me to go for the site survey? This is for 2 reasons, firstly, this prospect customer is now a prospect customer to us, but their sister company use to be our customer. They were the customer of one of our ex-sales team member who is now running his own business and became our competitor. There is a very strong chance that this prospect customer will also be taken by him. So, I am not keen to work on it. Secondly, next week, I already have a plan for another survey with another customer, but, the exact date yet to be finalized.

When I ask the question, Mr A suddenly got overly sensitive and started his bizarre attitude, saying, "... I will not kneel down and beg or plea you to go...." and I was like, why are you saying that? I am just trying to see if it is really necessary to spend so much resources for a low potential customer. Well, FYI, Mr A is more senior and hence, I think it is a valid for me to seek his reason for requesting me to do this survey. Mr A straight away storm out of my room and started to "label" me.

Well, I was quite surprise to see someone can get so oversensitive when being challenged. Actually thinking back, I did not even challenge him. I just ask him a valid question. I think he felt unease because he knows that he needed me more than I need him. He is not technically sound and only good in PR and I hate to say this, 'carrying the boss', making the boss happy. Anyway, that is besides the topic today.

Now as of this moment, we yet to come to even terms, lets see who break the ice. I know I need not to communicate with him but in-return he needed me more. So, I will keep my peace for the time being.